Our ethos is the stronger and more active your client relationships, the more revenue you generate, the stronger your reputation and lower your business risk
By implementing systematic, tailored programmes, using our proprietary RelaValue™ System, Symbioss puts relationship-led growth at the heart of your offering. As a result you generate a better awareness of how you approach client management, how you deliver client relationship strength and activity and what you need to do to fix problem areas
Some of the typical problems our programmes are designed to solve
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Losing key clients because relationships have drifted
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Over relying on a handful of clients
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Losing client value because of a transactional approach
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Overlooking service expansion with existing clients
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Losing share of mind and early involvement in projects
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Leadership team having no sense of proactive and systematised account management
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New clients not on-boarded well and the momentum fizzles out
Results when relationship-led growth is front and centre:
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Profits boosted by 25-35% through increasing client retention rates by just 5%
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Up to 20% higher market valuations due to compounded growth
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A 55% higher share of wallet, 50% higher revenues and 34% higher profitability than less-engaged peers
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Retaining existing clients costs 5x less than acquiring new ones
There are other benefits from investing in your external relationships...
So, what does this mean for you?
Applying a systematised approach to managing your client relationships, enables you to value them and track changes over time. By knowing where the weaknesses are, you invest only where needed and your client facing team knows exactly what to do. Just as you have experts to deliver your services, develop expertise in managing your most important client relationships
We enable your teams to do this, tailoring our programmes to your needs, meaning you deliver growth from stronger more active key connections
Our impact
" A huge thank you for all your work on helping us to develop our business with PR agencies. As you know this has been a strategic objective of the Board for a long time and it was particularly gratifying to see it finally happen and to get these good results from it."
CEO, media company
We were delighted to support a media company which had lost touch with their intermediary PR agencies. We mapped and segmented the market and reviewed what wasn't working with their growth efforts. We delivered our RelaValue™ System and worked with the sales team in developing relationship focused client plans. We met with our targeted intermediaries, alongside the sales team and supported them in developing the relationship. We are seeing some encouraging early enquiries and two orders.
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